Reorder your NHS Prescription Medicine in 3 Easy Steps
If your GP is enrolled in the NHS electronic prescription service, you can register to order your scripts online
2. Order Your Medicines
Once registered, let us know which medicines you need, and we will order these on your behalf.
3. Dispensing + Delivery
Once we receive your prescriptions from the surgery, our pharmacy dispenses and dispatches your medication.
What do our patients think?
Fast and efficient ordering process. Received my medication soon after placing the order.
From the start to finish of my order I could not fault the service.
Saves me the hassle of ordering over the phone.
Frequently Asked Questions
What if I already use another pharmacy?
That's okay. If you want to switch, once you register with our pharmacy service, we will communicate with your surgery to take over the handling and dispensing of your repeat prescriptions.
How much does NHS Electronic Prescription Service cost?
It is a free service. You don't have to pay anything to receive the NHS Electronic Prescription Service for your repeat prescriptions. However, NHS prescription medicine charges may apply. Click here to see who is entitled to free prescription.
Is it possible to use NHS online prescription service outside England?
Currently, NHS Electronic Prescription Services is only available in England. Unfortunately, we are not able to provide the NHS online prescription service if you live in the other parts of the UK, unless your GP surgery is in England.
Can I have multiple deliveries?
Yes, you can have as many deliveries as required.
How much time does my repeat prescription take to arrive?
Once the prescription medicine order is processed, it will be sent to you via Royal Mail 48 hrs delivery. The total time you should leave from when you order your medication to receiving this, is 5-7 business days.
Can I use a different delivery address?
Yes, the NHS online prescription medicine can be delivered to any UK address of your choice. However, a signature is required upon delivery.
I am not able to sign for my delivery. What should I do?
Generally, Royal Mail will leave a delivery note, including any information about the collection and/or redelivery, if there is no one who can sign for the delivery. Please follow the instruction on the delivery note.
How much do I have to pay for the delivery?
There is NO delivery charge for all NHS prescription orders placed at Simple Online Pharmacy. All orders can be dispatched to any UK address for FREE through Royal Mail Signed For 48 hrs service.
Should my GP be informed about the NHS Electronic Prescription Service?
No, you don't have to inform your GP that you are using the online prescription service. We will communicate with your surgery on your behalf to let them know you have nominated our pharmacy.
My GP sent my prescription to the wrong pharmacy, what should I do?
Please get in touch with our customer service team. You can phone us on 0141 774 5023 between 9 am - 5 pm, Monday to Friday.
My doctor amended my prescription. What should I do?
Simply, update your prescription order on our website. Please contact our customer service team should you have a problem updating your NHS profile.
What is the difference between the NHS Electronic Prescription Service and the Online Doctor Service?
The Electronic Prescription Service is designed to save time for people who require repeat prescriptions that have been issued by your regular GP. This service allows your prescriptions to be sent directly and electronically to us to be processed and delivered to the address of your choice.
The Online Doctor Service is for new or repeat treatments which are not issued on NHS prescriptions, but paid for privately.
I have a generic medication on my prescription, but I want to have the branded version.
If you want to receive a branded version of the prescribed medication, please contact your GP first. We are only allowed to send you a medication that was prescribed by your GP.
My prescription medicine doesn't seem to be in stock on your website. What should I do?
Please get in touch with our customer service team as soon as possible. You can phone us on 0141 774 5023 between 9am - 5pm, Monday to Friday.
What is The Electronic Prescription Service (EPS)?
The Electronic Prescription Service is an NHS England service that enables your prescriptions, issued by your GP, to be sent electronically and directly to the pharmacy of your choice. You can nominate Simple Online Pharmacy and get your repeat prescription medications delivered to your address of choice in the UK for FREE.
At Simple Online Pharmacy, we are working hard to make our ordering process as simple as possible for our patients.
We appreciate any feedback you may have to make the ordering process simpler for you.
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