We always try our best to give every patient a great online experience. If something does go wrong however, we will do our utmost to put things right. Should you wish to raise any complaint, dissatisfaction, worry or concern, please contact our complaints team by email with the subject ‘complaints team.’ Provide as much detail as possible such as your name, order number and a description of the issue. We have an escalation process which allows for a non-biased, independent review of any issue.
This service is not for use in an emergency. If you are in the UK telephone 999 in a medical emergency. (When to call 999?)
Non-urgent medical emergencies? You can call your GP practice, or alternatively
Call 111 if: (About 111)
- you need medical help but it's not a 999 emergency
- you think you need to go to A&E
- you don't know who to call or your GP surgery is closed