Returns, Refunds, Cancellations

Returns, Refunds, Cancellations and post purchase changes

Cancellations Policy

According to the requirements of the UK medicines regulator (MHRA), we are unable to reuse or resell any dispensed medication. This policy also applies to sealed medication that has left our premises. Our dispensary turns around orders extremely quickly once approved. We therefore cannot accommodate patient requested changes, cancellations or returns once your order has been placed, unless required by our clinical team to ensure safe and suitable supply.

Returns Policy

Our pharmacy is not able to use returned medication, which means that we cannot issue a refund on any returned medication. If you do have unwanted medication from an order placed with our pharmacy, please contact us and we can arrange for you to safely send the medication back to us for disposal.

We will liaise with you to re-ship out to you any returned items, if safe to do so, once they have arrived at our dispensary (this can take several days).We are unable to replace any items that have expired during transit back to our dispensary.

For more information on deliveries, please see our delivery page.

Refunds Policy

In the case that our clinical team reject your order, your refund will automatically be processed within 5-10 business days, but in some cases can take up to 14 days.

If we do not receive follow up over a period of 7 or more days to any requests for information that our clinical team may have in regards to reviewing your assessment and approving your order, we will cancel your order and issue a refund.

We want you to be happy with your purchase - if you are not happy, please contact our Patient Care Team to let us know and we'll be happy to resolve any issues.

Errors or Issues with Medication Upon Receipt

Dispensing errors are extremely rare; we operate extremely stringent processes to ensure every medication dispensed is checked by a trained checker. If you believe that there has been an error made with your order, and the medication sent to you is incorrect, please contact our Patient Care Team upon receipt of the order. In the event of incorrect medication being sent to you, we will be more than happy to work towards a resolution that suits you best.

Simple Online Pharmacy only works with UK regulated pharmacy wholesalers for supply of medication. All medication and medical device quality is regulated by the MHRA in the UK, who uphold the strictest quality standards. It is therefore extremely rare to experience medication or medical device deviations or faults. If you believe your device or medication is faulty please do not use it, and contact our Patient Care.

If you have concerns about the condition of your medication upon receipt, please get in touch with our Patient Care Team in the first instance and they will work with you on a resolution.

For returns relating to an NHS order, please contact our Patient Care Team.