Delivery

May Bank Holiday Deliveries

Our last deliveries will go out Friday 2nd May, for Next Day deliveries only. There will be no collections until Tuesday 6th May, where normal service will resume.

• Standard delivery is free on orders over £45, excluding next day delivery or refrigerated products, such as Saxenda, Wegovy or Mounjaro. Express fridge delivery for these products is charged at £4.
• After an order is placed we will complete an ID check using a specialist ID checking service. In the event that we are unable to validate your identity, we may require more information and will get in touch to request this. Our clinical team may also reach out for further information, to ensure your chosen medication is safe and suitable for you. We may also need to speak to any person ordering medication via phone / video call. We are unable to ship any medication until the ID check and clinical assessment is complete and has been clinically approved. This may lead to delays in dispatching orders as a result of these follow ups. We are only able to offer next day delivery on orders that are placed and clinically approved by 3.30pm, Monday to Friday and by 12pm on Saturday.
  
  
• Signatures are required for next-day or express fridge delivery of prescription medications.
  
  
• Someone must be available at the delivery address to sign for any medicines that are delivered, or the delivery must be collected from the courier in person. The person signing for medicines does not need to be the named patient.
  
  
• Our couriers have been instructed not to leave fridge line parcels in a nominated safe place, for safety reasons.
  
  
• We currently only ship medication in the UK
  
  
• In the event that delivery is attempted and no one is available to take delivery of the parcel, we are unable to replace or refund the item. We will liaise with you to re-ship out to you any returned items, if safe to do so, once they have arrived at our dispensary (this can take several days). We are unable to replace any items that have expired during transit back to our dispensary.
  
  
• Our couriers will deliver the parcel to the delivery address provided with the order. If this is incomplete or incorrect and leads to a failed delivery, we are unable to replace or refund the item
  Our Patient Care Team are here to help - please don't hesitate to contact our Patient Care team if you need any help or have any queries at all.