Online Doctor Service

Frequently Asked Questions

If you're not sure quite how the online doctor service works, please read some of our most frequently asked questions below. If you have any further questions about the service, please don't hesitate to contact us.

• How do I know this service is legal?

  Simple Online Pharmacy is regulated by the Medicines and Healthcare products Regulatory Agency (MHRA) to sell medicines online through our website www.simpleonlinepharmacy.co.uk

  We are also registered as an internet pharmacy with the General Pharmaceutical Council. You can view our registration status on the GPHC site.

• Is the packaging discreet?

  Yes. All orders are dispatched in plain packaging, with no information as to the contents on the outside. There is no box or label branding.

• Are the medications provided genuine?

  Yes. All medicines provided are sourced from the same suppliers your local high street pharmacy uses. These wholesalers include Alliance Healthcare and AAH  Pharmaceuticals.

• Do I need a prescription from my doctor to place an order?

  No. While we can also process orders for patients who have an existing prescription, our service allows for our own doctor to review your assessment, and write a prescription if your order is approved. This is then passed to the pharmacy team to dispense and dispatch your medication for delivery.

• What do I do if I need help after starting my treatment?

  Contact us or your GP if you experience any side effects from your treatment. If side effects are severe, seek medical assistance immediately, or if the side effects are life threatening call 999 for NHS emergency services.

• Do I need to post the original prescription or can I send a copy?

  We do not accept copies of prescriptions. We will need the original prescription before we can dispense any drugs.

• Can I order repeat prescriptions?

  Yes, but you will need a consultation for each individual order for a prescription only medicine.

• Is the service confidential?

  Your medical data and order history is completely confidential and will only be viewable by our pharmacy staff and prescribers.

• Which Countries do you deliver to?

  We can currently only post prescription medication to the UK.

• Do you deliver to the USA?

  No, we do not offer delivery to the USA.

• What will appear on my bank statement?

  When you pay by credit/debit card, payments will be shown on your statement under the name Simple Online Healthcare Ltd.

• Can I leave reviews on your website?

  Yes, after you have made a purchase you will receive an invitation to write a review about your experience.

• Can I read reviews on your website?

  Yes you can. Please click on the link below to see what people are saying about our products and service.

  www.trustpilot.co.uk/review/simpleonlinepharmacy.co.uk

   

• How can I contact Simple Online Pharmacy?

  You can contact the customer service team , on telephone: 0141 774 5023 or with our online form.

• Why do you ask so many questions?

  As a legitimate pharmacy, we want to ensure the best possible patient care. In order to do this we need to have a full picture of your situation so that the correct medications can be prescribed.

• Why is my order processing?

  The order status ‘processing’ means that your order is being checked by our Doctor or Pharmacist. Once your order has been processed the order status will change to complete or, in the event that there has been a problem with your order, the status will read ‘cancelled’.

• Why has my order been cancelled?

  If your order status is cancelled then please contact the customer service team on 0141 774 5023 or with our online form.