FAQ

When you pay by credit/debit card, payments will be shown on your statement under the name "Simple Online Healthcare Ltd"

Yes, we only use plain, discreet packaging without any branding or labels.

Your medical data and order history is completely confidential and will only be viewable by our pharmacy staff and prescribers.

No, we do not offer delivery to the USA.

You should receive your tracking number by email automatically, once Royal Mail/DPD have collected your order for delivery.

This is usually around 6PM.

You should check your junk mail if you have not received this. If you don't receive the email, please let us know, and we will get this for you manually.

Next-day Delivery: All next-day delivery prescription medication requires a signature on receipt of delivery

Standard Delivery: A signature is not required for orders sent standard delivery. If Royal Mail is unable to deliver your order, they will attempt to leave this in your assigned Safe Place where applicable, or with a neighbour.

If Royal Mail/DPD is unable to deliver your order, it will be returned to your local delivery depot and held for a short period of time. You should be left a card, or updated online with the tracking reference number. If it is not collected within this time frame, this will be returned to Simple Online Pharmacy. once it has been returned, you may be charged for any additional redelivery costs.

No.

Post offices will return packages sent directly to them, and this will incur a £10 redelivery charge.

We have a legal obligation from Healthcare Improvement Scotland (HIS), to confirm the identity of each patient completing an order on our website. This is the same checks you would be required to when registering with a GP or Medical Practice for the first time. This allows us to verify all patients purchasing from the website are over 18 years of age. You can read more information on ID checks under our Privacy Policy section.

What do I do if I can't login on the website? 

There are a few options you can take before contacting us.

• Try resetting your password by clicking "forgotten password",
• Try clearing cache and cookies, 
• Try using another browser, 
• Check you are using the correct login page, click "login/sign up" 

if you are an online doctor patient please login using this site, or, if you are an NHS patient, make sure you follow these steps. 

If this fails to help you, please contact our excellent patient care team. 

It's a shame you are looking at leaving us; however, we have made this as simple as possible.  

If you need to close or cancel your account, please e-mail us at

[email protected]

Using the subject title "Close my account"

In the body of your email, please provide the following:

• Name
• Email address
• Phone number
• DOB
• Reason for leaving our service
• Your last SOP number

Unfortunately, we do not currently offer any NHS services through our pharmacy.

Unfortunately, this depends on personal and individual circumstances. 

All medication supplied is subject to regular reviews, this can be determined internally and dictated to us from external bodies. 

This means, that, every order is reviewed, and, should your order exceed the recommended limit we will be unable to supply this and you will be informed. 

You can order Viagra or it's cheaper generic, Sildenafil, from our online shop.

After completing an online form-based assessment, and placing your order, our GP's will review your order and determine whether treatment is suitable for you.

If for any reason you are not suitable for treatment you will be fully refunded for your order.

You can order Cialis or it's cheaper generic, Tadalafil, from our online shop.

After completing an online form based assessment, and placing your order, our GP's will review your order and determine whether treatment is suitable for you.

If for any reason you are not suitable for treatment you will be fully refunded for your order.

You can order Finasteride or the branded version, Propecia, from our online hair loss clinic.

After completing an online form-based assessment and placing your order, our GP's will review your order and determine whether treatment is suitable for you.

If for any reason you are not suitable for treatment you will be fully refunded for your order.

Yes, we are fully regulated by several professional and governing bodies and are inspected regularly to make sure all our systems and processes are to the highest standard.

You can view our general pharmaceutical council registration here.

You can view our MHRA registration here.

You can read more about us here.

You do not need an existing prescription to use the online doctor service.

We offer a consultation process which is reviewed by one of our doctors. If your order is approved, our doctors will pass a prescription to our internal pharmacy team to issue your medication.

If you are placing an order via the private prescription page; you will need to submit an existing private prescription by post. This is different from our online doctor service.

This depends on each induvial circumstances and the medication ordered.   

If you wish us to notify your GP then this can be done on request.

It is recommended to keep your doctor informed of the medication you are taking.

We will never inform your GP of any prescribed medication without your consent.

If you are required to inform your GP, we will contact you and advise you of this, in some instances, this must be done on prescribing or before the order can be approved. 

From time to time our UK wholesalers may provide us with Parallel Import medication packs (PI).

This medication will have foreign writing on the box but will also have a reprinted label with all details in English. The box has also had a UK patient information leaflet (PIL) inserted and then resealed.

The medication is exactly the same as UK branded medication and has been checked and verified to the standards set out by the GPHC and the MHRA.

It is the same medication as used in community Pharmacies up and down the United Kingdom. Reasons for using parallel import medications may vary from providing lower-priced medication to there being a shortage of the item in the UK market.

If you do not wish to receive a Parallel Import pack (PI), please advise us as soon as possible after placing your order using any of the following methods;

• By Email - [email protected]
• By Phone on 0141 774 5023 (option 1) 

We currently offer Orlistat through the Online Doctor section of the website.

When placing your order you will be required to complete a short medical assessment to allow our doctors to assess your suitability for the medication. 

Please note our Doctor cannot dispense Orlistat to a patient with a BMI under 30, any orders placed with a BMI below 30 will be declined and refunded.

Click here to be taken to our Orlistat page, or you can learn about the branded version of this medication, Xenical.

There are four main drugs which treat erectile dysfunction. These are all part of a group of drugs called PDE5 inhibitors.

They are

Sildenafil - this is the ingredient in Viagra. It is available generically, which is cheaper than the branded version.
Tadalafil - this is the ingredient in Cialis. It is available generically, which is cheaper than the branded version.
Vardenafil - this is the ingredient in Levitra. It is available generically, which is cheaper than the branded version.
Avanafil - this is the ingredient in Spedra.

To read more about erectile dysfunction and treatments available, read our erectile dysfunction page. 

Online prescribing works differently from getting a prescription from your GP.

Read our Remote Prescribing Guide for more information.

Unfortunately, we are no longer accepting new medication orders for patients with a private prescription.

If you have already placed an order with Simple Online Pharmacy to fulfill your private prescription, a member of our team will be in touch shortly. If you have not yet been contacted, please feel free to call our customer service team on 0141 774 5023 or email us at [email protected].

If you don't have a prescription, you could try our Online Doctor Service.

Online prescribing works differently from getting a prescription from your GP.

Read our Remote Prescribing Guide for more information.