Still need help?

  • Customer Services: 0141 774 5023

  • Address: 77 Dunn Street Glasgow G40 3PA

  • Or feel free to submit an enquiry via the form and we will get back to you as soon as possible.


We understand you might have questions, so we have added information on the most common queries below. To get started, please use the tabs to select the section relating to your question. If you don’t see the answer to your query, please don’t hesitate to contact us.

General/ Delivery
Online Doctor
Private Prescriptions
  • Is the Packaging discreet?

    Yes, we only use plain, discreet packaging without any branding or labels.

  • Is the service confidential?

    Your medical data and order history is completely confidential and will only be viewable by our pharmacy staff and prescribers.

  • What will appear on my bank statement?

    When you pay by credit/debit card, payments will be shown on your statement under the name "Simple Online Healthcare Ltd"

  • Do you deliver to the USA?

    No, we do not offer delivery to the USA.

  • Do I need a prescription to order?

    You do not need an existing prescription to use our service. We offer a free consultation process which is reviewed by one of our prescribers who will issue a private prescription (for all eligible patients).

  • Will I receive a tracking number?

    You should receive your tracking number by email automatically, once Royal Mail/ DX have collected your order for delivery.

    This is usually around 6PM.


    You should check your junk mail if you have not received this. If you don't receive the email, please let us know, and we will get this for you manually.

  • Do I need to sign for my delivery

    Yes. All orders for medication require a signature on receipt of delivery

    If you are not in to receive your package, it is automatically sent to your local post office and held for 5 business days. You should be left a card, or updated online with the tracking reference number.

    If it is not collected within this time frame, this will be returned, and there are redelivery fees associated with this.

    Redelivery costs £10 due to costs incurred for return and redelivery.

  • Can I put my local Post Office as my delivery address?


    Post offices will return packages sent directly to them, and this will incur a £10 redelivery charge.

  • Why do you require to perform an ID Check?

    We have a legal obligation from Healthcare Improvement Scotland (HIS), to confirm the identity of each patient completing an order on our website. This is the same checks you would be required to when registering with a GP or Medical Practice for the first time. This allows us to verify all patients purchasing from the website are over 18 years of age. You can read more information on ID checks under our Privacy Policy section.

  • What if I'm not at home?

    Not to worry, we can deliver to any nominated address.

  • Can I have multiple deliveries?

    Yes you can have as many deliveries as required. So you have no need to worry if your medication is not all due at the same time. 

  • When will I get my medication?

    As soon as we receive a prescription it is typically processed and dispatched the same day arrived within 3-5 working days if standard delivery is selected. Express options are also available which have a small fee and ensures your medication arrives the next working day. 

  • My doctor isn't set up for electronic prescribing can I still use Simple Online Pharmacy?

    Not just yet, however we are developing a pathway to enable this hence you'll soon be able to use our service. 

  • Who can use Simple Online Pharmacy NHSs repeat ordering?

    Currently anyone over the age of 18 can use our service. We are working on ways to enable parents and care workers to order medication on behalf of young adults and children. 

  • How much does the service cost?

    Nothing at all, our NHS repeat ordering service is completely free. 

  • Can you help me keep track of my medication?

    Yes once you navigate to your profile on the website you'll see a list of your medication with due dates of each medicine which typically is a few days before your medication should run out so if your order on this date we will send a request for your doctors approval and once approved you will have a new batch of your medication before it finishes. 

  • Is the packaging discreet?

    Yes. All orders are dispatched in plain packaging, with no information as to the contents on the outside. There is no box or label branding.

  • Are the medications provided genuine?

    Yes. All medicines provided are sourced from the same suppliers your local high street pharmacy uses. These wholesalers include Alliance Healthcare and AAH Pharmaceuticals.

  • Is the service confidential?

    Your medical data and order history is completely confidential and will only be viewable by our pharmacy staff and prescribers.

  • Where do you deliver to?

    We can deliver your medication to any address you require, work, home or even a trusted family member. 

  • How can I contact Simple Online Pharmacy?

    You can contact our pharmacy team directly on 0141 774 5023. Option 2 is for NHS Prescriptions.

  • Will my GP be informed of my treatment?

    If you wish us to notify your GP then this can be done on request.. Although it is recommended to keep your doctor informed of the medication you are taking, this is completely optional and we will never inform your GP without your consent.

  • What do I do if experience any side effects or need help after treatment?

    Contact your GP or Simple Online Pharmacy if you experience any side effects of treatment and seek immediate medical attention if side effects are severe. If the side effects are life threating call 999 otherwise call 111 for NHS emergency services.

  • How do I order my private prescription?

    Search for your private prescription (use the search bar) and complete checkout.
    Send your original Private Prescription & order number to 

    Simple Online Pharmacy

     77 Dunn Street


    G40 3PA

    Once we have received your original private prescription, we will contact you to make payment then we will dispatch your order as soon as possible.

  • Do you accept vet scripts?

    Yes we do, aslong as we can supply the required medication, we will always offer a price.


    Once accepted your vet script would need to be sent to 

    Simple Online Pharmacy

    77 Dunn Street


    G40 3PA

What do our patients think?

  • Easy consultations and fast delivery of medicine which appears to be genuine.

  • From start to finish of my order I could not fault the service.

  • Couldn’t believe how quick we received our goods will definitely use them again.